General Motors: Waiting * days for number to purchase a vehicle...
A General Motors customer review by GetHuman user ~Geraldine Novy from November 17th, 2017
Background on ~Geraldine Novy's case
GetHuman: ~Geraldine Novy - can you tell our other General Motors customers when your case took place?
~Geraldine Novy: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to General Motors, and if so, how?
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows ~Geraldine Novy a list of common General Motors problems)
~Geraldine Novy: "Warranty" was why I was trying to call.
~Geraldine Novy's review of General Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Geraldine Novy: Waiting * days for number to purchase a vehicle under the employee plan. Father died * mons ago and they have not put my mothers name in yet for family discount on a Volt sitting on the lot ready to be sold to me.
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
~Geraldine Novy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Geraldine Novy: I'd give them a two out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
~Geraldine Novy: For that I would say one out of five.
GetHuman: And finally- any advice for other General Motors customers?
~Geraldine Novy: Call them early in the day or late. Don't forget any personal or account information you might need for General Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Geraldine Novy taken from his General Motors customer service problem that occurred on November 9th, 2017.