Georgia Power: This is no longer the GA Power CS line. It belo...
A Georgia Power customer review by GetHuman user ~flia from November 20th, 2017
Background on ~flia's case
GetHuman: ~flia - can you tell our other Georgia Power customers when your case took place?
~flia: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Georgia Power, and if so, how?
GetHuman: And which of these common Georgia Power customer issues best describes the reason you wanted to talk to them?
(Shows ~flia a list of common Georgia Power problems)
~flia: "Report an Outage" was why I was trying to call.
~flia's review of Georgia Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Georgia Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~flia: This is no longer the GA Power CS line. It belongs to some scam that tries to get your credit card info and sell you vouchers. They also have no idea how to connect you to GA Power.
GetHuman: Let's quantify your experience contacting Georgia Power. On a scale of 1 to 5, how easy is it go get help on a Georgia Power problem?
~flia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~flia: I'd give them a four out of five on communication.
GetHuman: And what about Georgia Power's ability to quickly and effectively address your problem?
~flia: For that I would say three out of five.
GetHuman: And finally- any advice for other Georgia Power customers?
~flia: Call them early in the day or late. Don't forget any personal or account information you might need for Georgia Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~flia taken from his Georgia Power customer service problem that occurred on November 14th, 2017.