Gillette: No email option! Their website lets you write...
A Gillette customer review by GetHuman user GetHuman-146970 from November 10th, 2017
Background on GetHuman-146970's case
GetHuman: GetHuman-146970 - can you tell our other Gillette customers when your case took place?
GetHuman-146970: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to Gillette, and if so, how?
GetHuman: And which of these common Gillette customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-146970 a list of common Gillette problems)
GetHuman-146970: "Complaint" was why I was trying to call.
GetHuman-146970's review of Gillette customer service
GetHuman: So how would you sum up your experience for GetHuman's Gillette customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-146970: No email option! Their website lets you write an email, then gives some cryptic note stating you're "not eligible" to contact that. Here's what I was going to tell them: I went shopping for refill cartridges today for my Venus razor handle. A pack of * was $** even. Fifteen dollars. That's almost four dollars for one little razor head. With little bendy blades and little strips of lubricating goo that wear off with a few uses. I thought about it and realized I've been purchasing those little refill packs for more years than I'm willing to admit, replenishing my stalwart razor handle enough to make me a better conservationist than my grandmother. $**.**. Half of my shopping bill for the day. Fifteen. Dollars. You know what? That price tag is the strong stimulus I needed to break my devotion to Gillette. ***** your overpriced product. I'm switching brands.
GetHuman: Let's quantify your experience contacting Gillette. On a scale of 1 to 5, how easy is it go get help on a Gillette problem?
GetHuman-146970: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-146970: I'd give them a three out of five on communication.
GetHuman: And what about Gillette's ability to quickly and effectively address your problem?
GetHuman-146970: For that I would say four out of five.
GetHuman: And finally- any advice for other Gillette customers?
GetHuman-146970: Call them early in the day or late. Don't forget any personal or account information you might need for Gillette to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-146970 taken from his Gillette customer service problem that occurred on November 7th, 2017.