Problem with Gillette Series *X Sensitive Shame Foam
A Gillette customer review by GetHuman user GetHuman-yrmaindi from December 8th, 2017
Background on GetHuman-yrmaindi's case
GetHuman: GetHuman-yrmaindi - can you tell our other Gillette customers when your case took place?
GetHuman-yrmaindi: Yeah. It was morning, on December 2nd.
GetHuman: Did you reach out to Gillette, and if so, how?
GetHuman: And which of these common Gillette customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-yrmaindi a list of common Gillette problems)
GetHuman-yrmaindi: "Returns" was why I was trying to call.
GetHuman-yrmaindi's review of Gillette customer service
GetHuman: So how would you sum up your experience for GetHuman's Gillette customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-yrmaindi: Problem with Gillette Series *X Sensitive Shame Foam
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-yrmaindi: I have been using Gillette products since a long time. Generally, I use shaving gel. This time i went to the store and picked up the above said product mistaking it for gel. Three days back when I got down using it, I realised it to be a foam. But what has terribly disappointed me is that instead of foam liquid is coming out. I have waited for three days but the results are the same. *I positively expect the product to be replaced and suitable compensation for this bad product, which made me shave over and over again, leaving burning sensation on my face.
GetHuman: Let's quantify your experience contacting Gillette. On a scale of 1 to 5, how easy is it go get help on a Gillette problem?
GetHuman-yrmaindi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-yrmaindi: I'd give them a one out of five on communication.
GetHuman: And what about Gillette's ability to quickly and effectively address your problem?
GetHuman-yrmaindi: For that I would say four out of five.
GetHuman: And finally- any advice for other Gillette customers?
GetHuman-yrmaindi: Call them early in the day or late. Don't forget any personal or account information you might need for Gillette to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-yrmaindi taken from his Gillette customer service problem that occurred on December 2nd, 2017.