Gillette: Rep answered immediately. Had to put me on hol...
A Gillette customer review by GetHuman user ~Fusion Proglide user from November 26th, 2017
Background on ~Fusion Proglide user's case
GetHuman: ~Fusion Proglide user - can you tell our other Gillette customers when your case took place?
~Fusion Proglide user: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Gillette, and if so, how?
GetHuman: And which of these common Gillette customer issues best describes the reason you wanted to talk to them?
(Shows ~Fusion Proglide user a list of common Gillette problems)
~Fusion Proglide user: "Complaint" was why I was trying to call.
~Fusion Proglide user's review of Gillette customer service
GetHuman: So how would you sum up your experience for GetHuman's Gillette customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fusion Proglide user: Rep answered immediately. Had to put me on hold to answer my question, but did answer it. Very polite.
GetHuman: Let's quantify your experience contacting Gillette. On a scale of 1 to 5, how easy is it go get help on a Gillette problem?
~Fusion Proglide user: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fusion Proglide user: I'd give them a three out of five on communication.
GetHuman: And what about Gillette's ability to quickly and effectively address your problem?
~Fusion Proglide user: For that I would say five out of five.
GetHuman: And finally- any advice for other Gillette customers?
~Fusion Proglide user: Call them early in the day or late. Don't forget any personal or account information you might need for Gillette to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fusion Proglide user taken from his Gillette customer service problem that occurred on November 16th, 2017.