GlobalIndustrial.com: "There really should be a zero star rating, bec...
A GlobalIndustrial.com customer review by GetHuman user ~Drooms from November 13th, 2017
Background on ~Drooms's case
GetHuman: ~Drooms - can you tell our other GlobalIndustrial.com customers when your case took place?
~Drooms: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to GlobalIndustrial.com, and if so, how?
GetHuman: And which of these common GlobalIndustrial.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Drooms a list of common GlobalIndustrial.com problems)
~Drooms: "Complaint" was why I was trying to call.
~Drooms's review of GlobalIndustrial.com customer service
GetHuman: So how would you sum up your experience for GetHuman's GlobalIndustrial.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Drooms: "There really should be a zero star rating, because this company deserves it.*Avoid at all costs, ordering anything from this or its associated companies, American or "Canadian".*They lie to you with shipping dates and price of product.*I ordered a chop saw because the price was better than anything locally. I was told there were * in the warehouse and it would ship the next day. I checked my email for a tracking number two days later, but no tracking number. So I called "customer service", only to be told it was now on back order. So I asked when they would have one to ship. They could not tell me, but would call me back within **hrs??!! So I waited, and waited, and waited. I had to call them back, * days later only to be told they still could not tell me when they could ship the saw. Unacceptable, I cancelled the order immediately, and bought one locally (not worth the hassle).*A week later I get a confirmation email that my saw was shipped! I immediately send a return email with the
GetHuman: Let's quantify your experience contacting GlobalIndustrial.com. On a scale of 1 to 5, how easy is it go get help on a GlobalIndustrial.com problem?
~Drooms: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Drooms: I'd give them a four out of five on communication.
GetHuman: And what about GlobalIndustrial.com's ability to quickly and effectively address your problem?
~Drooms: For that I would say three out of five.
GetHuman: And finally- any advice for other GlobalIndustrial.com customers?
~Drooms: Call them early in the day or late. Don't forget any personal or account information you might need for GlobalIndustrial.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Drooms taken from his GlobalIndustrial.com customer service problem that occurred on November 6th, 2017.