Globe Telecom: i spoke to one of the advisor named MAC EUGRNIO...

A Globe Telecom customer review by GetHuman user ~marco from November 9th, 2017

Background on ~marco's case

GetHuman: ~marco - can you tell our other Globe Telecom customers when your case took place?
~marco: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to Globe Telecom, and if so, how?
~marco: I used the +63 926 213 7372 number I found for on the GetHuman Globe Telecom customer phone number page I was on: Globe Telecom Customer Service Phone Number
GetHuman: And which of these common Globe Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~marco a list of common Globe Telecom problems)
~marco: "Setup service" was why I was trying to call.

~marco's review of Globe Telecom customer service

GetHuman: So how would you sum up your experience for GetHuman's Globe Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marco: i spoke to one of the advisor named MAC EUGRNIO who as been so rude to me. i am complaining of a sulitxt triple charged issue. and he just informed me that i cannot get my money back without even informing me the reason why and all that. CUSTOMER SERVICE should be providing good sevice. good thing supervisor AYEM CAVEZ was there gladly i was able to feel that even i am a prepaid holder i felt valued and ms. chavez did an action to the incident. cant say if it is resolved cause rigt now im still waitin for the resolution
GetHuman: Let's quantify your experience contacting Globe Telecom. On a scale of 1 to 5, how easy is it go get help on a Globe Telecom problem?
~marco: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marco: I'd give them a four out of five on communication.
GetHuman: And what about Globe Telecom's ability to quickly and effectively address your problem?
~marco: For that I would say one out of five.
GetHuman: And finally- any advice for other Globe Telecom customers?
~marco: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marco taken from his Globe Telecom customer service problem that occurred on October 30th, 2017.

Globe Telecom

1.89 of 5 stars | 65 reviews

~marco's Globe Telecom Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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