Gmail: turns out I have to pay to get help from custom...
A Gmail customer review by GetHuman user ~paulettejo wilson from November 24th, 2017
Background on ~paulettejo wilson's case
GetHuman: ~paulettejo wilson - can you tell our other Gmail customers when your case took place?
~paulettejo wilson: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Gmail, and if so, how?
GetHuman: And which of these common Gmail customer issues best describes the reason you wanted to talk to them?
(Shows ~paulettejo wilson a list of common Gmail problems)
~paulettejo wilson: "Technical Support" was why I was trying to contact.
~paulettejo wilson's review of Gmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Gmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paulettejo wilson: turns out I have to pay to get help from customer service and I was hung up on by their recording of goodbye $**.** for a week
GetHuman: Let's quantify your experience contacting Gmail. On a scale of 1 to 5, how easy is it go get help on a Gmail problem?
~paulettejo wilson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paulettejo wilson: I'd give them a two out of five on communication.
GetHuman: And what about Gmail's ability to quickly and effectively address your problem?
~paulettejo wilson: For that I would say five out of five.
GetHuman: And finally- any advice for other Gmail customers?
~paulettejo wilson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Gmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paulettejo wilson taken from his Gmail customer service problem that occurred on November 18th, 2017.