Go Health Insurance: I had to speak to * people before I even got a...
A Go Health Insurance customer review by GetHuman user ~Choose someone else- they'll a from November 25th, 2017
Background on ~Choose someone else- they'll a's case
GetHuman: ~Choose someone else- they'll a - can you tell our other Go Health Insurance customers when your case took place?
~Choose someone else- they'll a: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Go Health Insurance, and if so, how?
GetHuman: And which of these common Go Health Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Choose someone else- they'll a a list of common Go Health Insurance problems)
~Choose someone else- they'll a: "Overcharge/Strange charge" was why I was trying to call.
~Choose someone else- they'll a's review of Go Health Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Health Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Choose someone else- they'll a: I had to speak to * people before I even got a price for some kind of coverage. The first person I spoke to tried to sell me something before even taking my information. He acted like I called him and was bothering him because I wasn't ready to purchase something. He tried to scare me with tax penalties to get me to purchase something. I told him that THEY called me to give me quotes, which is what I thought the service was meant to do. When I said that I was hoping just get some quotes and that I wasn't going to incur any penalties because I would not be uninsured for more than * months, he said to go to the website and then hung up on me. I called back and spoke to another woman who was shocked at what I told her. She assumed that it was because I didn't want to give information. I said, he never asked me for anything. So, she finally took some of my information, then transferred me to another woman, saying that she would give me quotes. When I was transferred, the new lady asked me
GetHuman: Let's quantify your experience contacting Go Health Insurance. On a scale of 1 to 5, how easy is it go get help on a Go Health Insurance problem?
~Choose someone else- they'll a: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Choose someone else- they'll a: I'd give them a two out of five on communication.
GetHuman: And what about Go Health Insurance's ability to quickly and effectively address your problem?
~Choose someone else- they'll a: For that I would say five out of five.
GetHuman: And finally- any advice for other Go Health Insurance customers?
~Choose someone else- they'll a: Call them early in the day or late. Don't forget any personal or account information you might need for Go Health Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Choose someone else- they'll a taken from his Go Health Insurance customer service problem that occurred on November 19th, 2017.