Go Health Insurance: Let me start by saying I don't do online review...
A Go Health Insurance customer review by GetHuman user ~AZ from November 27th, 2017
Background on ~AZ's case
GetHuman: ~AZ - can you tell our other Go Health Insurance customers when your case took place?
~AZ: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Go Health Insurance, and if so, how?
GetHuman: And which of these common Go Health Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~AZ a list of common Go Health Insurance problems)
~AZ: "Make/Chase a claim" was why I was trying to call.
~AZ's review of Go Health Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Health Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AZ: Let me start by saying I don't do online reviews however the folks at go health mislead me so badly that I feel like I owe it to the public to warn them before using them as a resource for insurance. In a nutshell she mislead me and although she seemed to be confident in her answers, when I spoke to a rep at the direct carriers insurance office almost everything she said was false. She left out information that would have cost my family even more money from Obama penalties as well. If I were you, deal with an insurance carrier DIRECTLY....NO BROKER! Spare yourself time, frustration and MONEY!
GetHuman: Let's quantify your experience contacting Go Health Insurance. On a scale of 1 to 5, how easy is it go get help on a Go Health Insurance problem?
~AZ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AZ: I'd give them a one out of five on communication.
GetHuman: And what about Go Health Insurance's ability to quickly and effectively address your problem?
~AZ: For that I would say five out of five.
GetHuman: And finally- any advice for other Go Health Insurance customers?
~AZ: Call them early in the day or late. Don't forget any personal or account information you might need for Go Health Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AZ taken from his Go Health Insurance customer service problem that occurred on November 17th, 2017.