Go Wireless: Nick Gordon and Ben Neiman gave us exceptional...
A Go Wireless customer review by GetHuman user GetHuman-373494 from November 23rd, 2017
Background on GetHuman-373494's case
GetHuman: GetHuman-373494 - can you tell our other Go Wireless customers when your case took place?
GetHuman-373494: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Go Wireless, and if so, how?
GetHuman: And which of these common Go Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373494 a list of common Go Wireless problems)
GetHuman-373494: "Change plan" was why I was trying to call.
GetHuman-373494's review of Go Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373494: Nick Gordon and Ben Neiman gave us exceptional customer service today. People are very quick to complain but not as quick to praise. Both of these consultants patiently answered our questions about upgrades and changing one of our phones. The store address is: ***** Hull St. Rd. in Midlothian, VA. I highly recommend these guys. Our experience was stress free and handled with expert knowledge. This was actually our third stop at a Verizon store as the first two stores were unable to understand what we wanted. My husband's company is now paying for his phone and Ben and Nick knew exactly what to do! They are wonderful! Thank you, Ben and Nick for your exceptional customer service!!
GetHuman: Let's quantify your experience contacting Go Wireless. On a scale of 1 to 5, how easy is it go get help on a Go Wireless problem?
GetHuman-373494: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373494: I'd give them a five out of five on communication.
GetHuman: And what about Go Wireless's ability to quickly and effectively address your problem?
GetHuman-373494: For that I would say five out of five.
GetHuman: And finally- any advice for other Go Wireless customers?
GetHuman-373494: Call them early in the day or late. Don't forget any personal or account information you might need for Go Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373494 taken from his Go Wireless customer service problem that occurred on November 21st, 2017.
Go Wireless
5.00 of 5 stars | 4 reviews
GetHuman-373494's Go Wireless Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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