Go-optic.com: B E W A R E ! ! ! This is the WORST company...
A Go-optic.com customer review by GetHuman user ~HangingOut from November 12th, 2017
Background on ~HangingOut's case
GetHuman: ~HangingOut - can you tell our other Go-optic.com customers when your case took place?
~HangingOut: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Go-optic.com, and if so, how?
GetHuman: And which of these common Go-optic.com customer issues best describes the reason you wanted to talk to them?
(Shows ~HangingOut a list of common Go-optic.com problems)
~HangingOut: "Change order" was why I was trying to call.
~HangingOut's review of Go-optic.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Go-optic.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HangingOut: B E W A R E ! ! ! This is the WORST company which I have EVER dealt with. It takes them * weeks to do anything: I ordered my glasses, and the wrong frames arrived * weeks later. I had to send them back at MY expense. Another pair arrived about * weeks after they received the return, this time with the wrong lenses. I had to send these back at MY expense. After that, I received nothing but false promises and outright lies from Go Optic. I HAVE NOW BEEN WITHOUT GLASSES FOR ALMOST ** WEEKS AND TOLD THEM TO CANCEL THE ORDER DUE TO THEIR BREACH OF CONTRACT. Go Optic require that returns be insured and have a tracking number, which costs over $ **.**, then say that they only reimburse up to $ *.** for shipping (even though the glasses were returned due to THEIR errors). As if that is not bad enough, they have not reimbursed me one penny for the return charges. Eyeglasses need adjusting to your face when they are new. They also need adjusting from time to time. They may also need repa
GetHuman: Let's quantify your experience contacting Go-optic.com. On a scale of 1 to 5, how easy is it go get help on a Go-optic.com problem?
~HangingOut: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HangingOut: I'd give them a four out of five on communication.
GetHuman: And what about Go-optic.com's ability to quickly and effectively address your problem?
~HangingOut: For that I would say one out of five.
GetHuman: And finally- any advice for other Go-optic.com customers?
~HangingOut: Call them early in the day or late. Don't forget any personal or account information you might need for Go-optic.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HangingOut taken from his Go-optic.com customer service problem that occurred on November 9th, 2017.
Go-optic.com
1.00 of 5 stars | 1 reviews
~HangingOut's Go-optic.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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