Go2Bank: Got their automated system and then into orbit...
A Go2Bank customer review by GetHuman user ~Pissed from November 21st, 2017
Background on ~Pissed's case
GetHuman: ~Pissed - can you tell our other Go2Bank customers when your case took place?
~Pissed: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Go2Bank, and if so, how?
GetHuman: And which of these common Go2Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed a list of common Go2Bank problems)
~Pissed: "Card Issue" was why I was trying to call.
~Pissed's review of Go2Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Go2Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed: Got their automated system and then into orbit. After three rounds of the automated guide, the system automatically hung-up. Did not reach a human.
GetHuman: Let's quantify your experience contacting Go2Bank. On a scale of 1 to 5, how easy is it go get help on a Go2Bank problem?
~Pissed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed: I'd give them a one out of five on communication.
GetHuman: And what about Go2Bank's ability to quickly and effectively address your problem?
~Pissed: For that I would say four out of five.
GetHuman: And finally- any advice for other Go2Bank customers?
~Pissed: Call them early in the day or late. Don't forget any personal or account information you might need for Go2Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed taken from his Go2Bank customer service problem that occurred on November 20th, 2017.