Goodman Manufacturing Co.: When we purchased the central heat and air in N...
A Goodman Manufacturing Co. customer review by GetHuman user ~Nancy Brewer from November 25th, 2017
Background on ~Nancy Brewer's case
GetHuman: ~Nancy Brewer - can you tell our other Goodman Manufacturing Co. customers when your case took place?
~Nancy Brewer: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Goodman Manufacturing Co., and if so, how?
GetHuman: And which of these common Goodman Manufacturing Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Brewer a list of common Goodman Manufacturing Co. problems)
~Nancy Brewer: "Returns" was why I was trying to call.
~Nancy Brewer's review of Goodman Manufacturing Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Goodman Manufacturing Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Brewer: When we purchased the central heat and air in November ****, we were promised by the salesman who came ** yr warranty on the compressor and ** yr warranty on all parts. Today is ********** and we just learned our compressor is bad. When we contacted Goodman, we were told our warranty was for only * yrs on compressor and parts. I am very upset that Goodman will not stand behind the warranty promised and will tell the world NOT to purchase a Goodman.
GetHuman: Let's quantify your experience contacting Goodman Manufacturing Co.. On a scale of 1 to 5, how easy is it go get help on a Goodman Manufacturing Co. problem?
~Nancy Brewer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Brewer: I'd give them a five out of five on communication.
GetHuman: And what about Goodman Manufacturing Co.'s ability to quickly and effectively address your problem?
~Nancy Brewer: For that I would say four out of five.
GetHuman: And finally- any advice for other Goodman Manufacturing Co. customers?
~Nancy Brewer: Call them early in the day or late. Don't forget any personal or account information you might need for Goodman Manufacturing Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Brewer taken from his Goodman Manufacturing Co. customer service problem that occurred on November 18th, 2017.