Google Ads: Matt & Julie ROCK, thank you Matt for getting...
A Google Ads customer review by GetHuman user ~KathyB from November 23rd, 2017
Background on ~KathyB's case
GetHuman: ~KathyB - can you tell our other Google Ads customers when your case took place?
~KathyB: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Google Ads, and if so, how?
GetHuman: And which of these common Google Ads customer issues best describes the reason you wanted to talk to them?
(Shows ~KathyB a list of common Google Ads problems)
~KathyB: "None of those really matches why I wanted to call Google Ads that day." was why I was trying to call.
~KathyB's review of Google Ads customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Ads customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KathyB: Matt & Julie ROCK, thank you Matt for getting help immediately,Julie for fixing my issue so quickly. Both were so nice & pleasant.Thank you Julie & Matt for Brightening my day. AWESOME EXPERIENCE!!!!!
GetHuman: Let's quantify your experience contacting Google Ads. On a scale of 1 to 5, how easy is it go get help on a Google Ads problem?
~KathyB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KathyB: I'd give them a two out of five on communication.
GetHuman: And what about Google Ads's ability to quickly and effectively address your problem?
~KathyB: For that I would say one out of five.
GetHuman: And finally- any advice for other Google Ads customers?
~KathyB: Call them early in the day or late. Don't forget any personal or account information you might need for Google Ads to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KathyB taken from his Google Ads customer service problem that occurred on November 18th, 2017.