Google Ads: We spend $****month with Google. After spending...
A Google Ads customer review by GetHuman user ~Stunned from November 3rd, 2017
Background on ~Stunned's case
GetHuman: ~Stunned - can you tell our other Google Ads customers when your case took place?
~Stunned: Sure. It was morning, on October 31st.
GetHuman: Did you reach out to Google Ads, and if so, how?
GetHuman: And which of these common Google Ads customer issues best describes the reason you wanted to talk to them?
(Shows ~Stunned a list of common Google Ads problems)
~Stunned: "None of those really matches why I wanted to call Google Ads that day." was why I was trying to call.
~Stunned's review of Google Ads customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Ads customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stunned: We spend $****month with Google. After spending time with *€*online help*€* I couldn*€*t get a question answered. I called the number they publish for help from a real person. That person told me he could only help set up a new account and nobody at Google could answer may question. He then hung up on me. I*€*m angry and hurt and seriously considering whether rewarding Google with over $**,****year is really good business. Wow.
GetHuman: Let's quantify your experience contacting Google Ads. On a scale of 1 to 5, how easy is it go get help on a Google Ads problem?
~Stunned: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stunned: I'd give them a three out of five on communication.
GetHuman: And what about Google Ads's ability to quickly and effectively address your problem?
~Stunned: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Ads customers?
~Stunned: Call them early in the day or late. Don't forget any personal or account information you might need for Google Ads to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stunned taken from his Google Ads customer service problem that occurred on October 31st, 2017.