Google Pay: I had to repeat everything - several times bc s...
A Google Pay customer review by GetHuman user ~DawnAyers from November 17th, 2017
Background on ~DawnAyers's case
GetHuman: ~DawnAyers - can you tell our other Google Pay customers when your case took place?
~DawnAyers: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows ~DawnAyers a list of common Google Pay problems)
~DawnAyers: "Refund a Charge" was why I was trying to call.
~DawnAyers's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DawnAyers: I had to repeat everything - several times bc she could not understand what I was saying. Once we got to the point that someone was using my credit card on their account - she didn't care. There was nothing Google would do about it. I am very disatisfied with google and their policies. They are a breeding ground for internet fraud.
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
~DawnAyers: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DawnAyers: I'd give them a four out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
~DawnAyers: For that I would say one out of five.
GetHuman: And finally- any advice for other Google Pay customers?
~DawnAyers: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DawnAyers taken from his Google Pay customer service problem that occurred on November 9th, 2017.