Google Pay: OK so I called earlier to report card theft. They ...
A Google Pay customer review by GetHuman user GetHuman-boothe from November 30th, 2017
Background on GetHuman-boothe's case
GetHuman: GetHuman-boothe - can you tell our other Google Pay customers when your case took place?
GetHuman-boothe: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-boothe a list of common Google Pay problems)
GetHuman-boothe: "Problem With a Payment" was why I was trying to call.
GetHuman-boothe's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-boothe: OK so I called earlier to report card theft. They ...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-boothe: OK so I called earlier to report card theft. They asked me to report it to have it in writing so I will be doing that. In just this year alone I have had two separate issues with card theft. Both issues came from your company when I traced it back to the common factor. In both cases the theft attempts happened after making three consecutive purchases via google wallet within a **-** hour period. Now of course my email could be hacked, but after the first time i have consistently changed my email password. the companies i made these purchases with where totally different and the cards where completely different. This instance no money was stolen because i caught it (yet again) right away. I mention this because that means you will never know there is a problem without reading this report. However, I believe you have a back door or bug in your software which allows for information stealing when certain conditions are met. Please look into your back end for your google wallet software.
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
GetHuman-boothe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-boothe: I'd give them a five out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
GetHuman-boothe: For that I would say three out of five.
GetHuman: And finally- any advice for other Google Pay customers?
GetHuman-boothe: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-boothe taken from his Google Pay customer service problem that occurred on November 29th, 2017.