Google Pay: After being on the phone for approx ** minuites...
A Google Pay customer review by GetHuman user GetHuman-172547 from November 16th, 2017
Background on GetHuman-172547's case
GetHuman: GetHuman-172547 - can you tell our other Google Pay customers when your case took place?
GetHuman-172547: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172547 a list of common Google Pay problems)
GetHuman-172547: "Recover Disabled Account" was why I was trying to call.
GetHuman-172547's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172547: After being on the phone for approx ** minuites they told me that they couldnt deal with my problem & i should try emailing the department that replied to me the previously which i have already done * times already hence the * phone call to them.I am told that they have no governing body or complaints department, Very unprofressional fo a company of this size & if this was in the UK this would have been already dealt with.
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
GetHuman-172547: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172547: I'd give them a four out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
GetHuman-172547: For that I would say three out of five.
GetHuman: And finally- any advice for other Google Pay customers?
GetHuman-172547: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172547 taken from his Google Pay customer service problem that occurred on November 13th, 2017.