Google Play: Dear Sir*Madam,* *I am writing to you this morn...
A Google Play customer review by GetHuman user ~Mh from November 23rd, 2017
Background on ~Mh's case
GetHuman: ~Mh - can you tell our other Google Play customers when your case took place?
~Mh: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~Mh a list of common Google Play problems)
~Mh: "Gift Card Won't Load" was why I was trying to call.
~Mh's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mh: Dear Sir*Madam,* *I am writing to you this morning, extremely annoyed at your services.* *You have taken ***£*.** out of my bank account every month since February ****. Can I just let you know, I don't even have a Google Play Account. I don't even have the app. * *I rang you in July to ask for you to cancel this 'account' that I have, where I spent * HOURS on the phone to the operator. I was assured my account had been cancelled. August came along, oh and surprise surprise another ***£*.** has been taken out. Once again, I called you. I was put through to the 'fraud line' this time as apparently you think someone has created an account on my behalf. I wqas told then that it would be investigated and then my account delete and reassured once more that I would not have payment taken out of my account again in the future.* *Low and behold - September. Another ***£*.**.* *REMOVE MY ACCOUNT. REFUND MY MONEY. IMMEDIATELY.* *I am disgusted with your services.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~Mh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mh: I'd give them a four out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~Mh: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~Mh: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mh taken from his Google Play customer service problem that occurred on November 19th, 2017.