Google Play: Let Fish on smartphone.the developers deleted m...
A Google Play customer review by GetHuman user ~vito merlo from November 28th, 2017
Background on ~vito merlo's case
GetHuman: ~vito merlo - can you tell our other Google Play customers when your case took place?
~vito merlo: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~vito merlo a list of common Google Play problems)
~vito merlo: "Update Account Information" was why I was trying to call.
~vito merlo's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vito merlo: Let Fish on smartphone.the developers deleted my progress and data to my account with game.I spent over $*** trying to progress in game this is not right.please help figure out how to return the money that I spent on game.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~vito merlo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vito merlo: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~vito merlo: For that I would say four out of five.
GetHuman: And finally- any advice for other Google Play customers?
~vito merlo: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vito merlo taken from his Google Play customer service problem that occurred on November 18th, 2017.