Google: Didn't talk to anyone ! Someone stole my debit...
A Google customer review by GetHuman user ~Casey Paul from November 20th, 2017
Background on ~Casey Paul 's case
GetHuman: ~Casey Paul - can you tell our other Google customers when your case took place?
~Casey Paul : Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Casey Paul a list of common Google problems)
~Casey Paul : "Technical Support" was why I was trying to call.
~Casey Paul 's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Casey Paul : Didn't talk to anyone ! Someone stole my debit card and made about ** transactions that were not authorized by me to google play
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Casey Paul : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Casey Paul : I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Casey Paul : For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~Casey Paul : Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Casey Paul taken from his Google customer service problem that occurred on November 17th, 2017.