Google: I love how the box for entering the number of m...

A Google customer review by GetHuman user ~Annoyed Nancy from November 24th, 2017

Background on ~Annoyed Nancy's case

GetHuman: ~Annoyed Nancy - can you tell our other Google customers when your case took place?
~Annoyed Nancy: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Google, and if so, how?
~Annoyed Nancy: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Nancy a list of common Google problems)
~Annoyed Nancy: "Remove review" was why I was trying to contact.

~Annoyed Nancy's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Nancy: I love how the box for entering the number of minutes you held only allows two digits. I finally hung up after waiting * hours and ** minutes. I was just lucky that I would work while I had them on speaker phone. What a JOKE!!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Annoyed Nancy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Nancy: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Annoyed Nancy: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~Annoyed Nancy: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Nancy taken from his Google customer service problem that occurred on November 21st, 2017.

Google

1.56 of 5 stars | 732 reviews

~Annoyed Nancy's Google Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

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