Google: I waited on the phone for * hour and ** minutes...
A Google customer review by GetHuman user GetHuman-102790 from November 25th, 2017
Background on GetHuman-102790's case
GetHuman: GetHuman-102790 - can you tell our other Google customers when your case took place?
GetHuman-102790: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-102790 a list of common Google problems)
GetHuman-102790: "Account hacked" was why I was trying to call.
GetHuman-102790's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-102790: I waited on the phone for * hour and ** minutes to be reminded every ** seconds that "all of our representatives are on the line helping other callers". Bravo, an American multinational company has **** poor customer service - imagine that. I also noticed while trying to search a Google customer service email address that Googles stock dropped a tenth of a percent. Funny. I give this customer service FOUR THUMBS DOWN !!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-102790: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-102790: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-102790: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-102790: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-102790 taken from his Google customer service problem that occurred on November 15th, 2017.