Google: I got hacked, and can't get into my Gmail. The...

A Google customer review by GetHuman user ~Officer Jenny from November 24th, 2017

Background on ~Officer Jenny's case

GetHuman: ~Officer Jenny - can you tell our other Google customers when your case took place?
~Officer Jenny: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Google, and if so, how?
~Officer Jenny: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Officer Jenny a list of common Google problems)
~Officer Jenny: "Edit listing" was why I was trying to call.

~Officer Jenny's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Officer Jenny: I got hacked, and can't get into my Gmail. The online "password recovery" is worthless and everybody on the Google forums has a nasty attitude. Called the number and waited close to two hours before GOOGLE HUNG UP ON ME!!! My phone is in great shape, full charge, full bars, so there's no excuses here. Tried again and more of the same.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Officer Jenny: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Officer Jenny: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Officer Jenny: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~Officer Jenny: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Officer Jenny taken from his Google customer service problem that occurred on November 19th, 2017.


1.56 of 5 stars | 732 reviews

~Officer Jenny's Google Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!