Google: no help at all no one ever picked up it's a dam...
A Google customer review by GetHuman user ~ronnthorne@gmail.com from November 16th, 2017
Background on ~ronnthorne@gmail.com's case
GetHuman: ~ronnthorne@gmail.com - can you tell our other Google customers when your case took place?
~ronnthorne@gmail.com: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~ronnthorne@gmail.com a list of common Google problems)
~ronnthorne@gmail.com: "Technical Support" was why I was trying to call.
~ronnthorne@gmail.com's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ronnthorne@gmail.com: no help at all no one ever picked up it's a damm shame to see a billion dollar company can't answer the phone to give assistance i was on hold for over ** mins and no answer all i wanted was help to get back my paaword for gmail.because the question they ask to help get back password is of no help and make nosense.it ask the last password you remember if i had it would be holding for so long your service need to to looked at it's the worst ever.i was looking for the password for my gmail *****@***.com you can or if this is the right help center you can send it to *****@***.com
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~ronnthorne@gmail.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ronnthorne@gmail.com: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~ronnthorne@gmail.com: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~ronnthorne@gmail.com: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ronnthorne@gmail.com taken from his Google customer service problem that occurred on November 14th, 2017.