Google: was on phone *hours and ** minutes , on...
A Google customer review by GetHuman user ~les jones from November 22nd, 2017
Background on ~les jones's case
GetHuman: ~les jones - can you tell our other Google customers when your case took place?
~les jones: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~les jones a list of common Google problems)
~les jones: "Delete Account" was why I was trying to call.
~les jones's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~les jones: was on phone *hours and ** minutes , on *** *** **** *** no answer so tried this one *.h*rs ** minutes NO answer. email still disabled for no reason has been for * week now
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~les jones: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~les jones: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~les jones: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~les jones: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~les jones taken from his Google customer service problem that occurred on November 18th, 2017.