Google: The only service if you can loosely use that te...

A Google customer review by GetHuman user ~WTFsHappening from November 28th, 2017

Background on ~WTFsHappening 's case

GetHuman: ~WTFsHappening - can you tell our other Google customers when your case took place?
~WTFsHappening : Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Google, and if so, how?
~WTFsHappening : I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~WTFsHappening a list of common Google problems)
~WTFsHappening : "Remove review" was why I was trying to call.

~WTFsHappening 's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WTFsHappening : The only service if you can loosely use that term is referral. They are so arrogant they feel they've covered problems issues and senerios in whole or in part adiquitly across the board they need not have tech or customer support? WTF? They've taken Google Voice and forced it into my cell and there are no settings to seperate it nor am I able to retrieve the past * years of texting voice nails calls etc I need for family court for my children... Google has gotten far to ahead if it's self and its come down to take what we give you the way we give it or get nothing. Also when you tale it we are data mining your entire life and all you do while we do the same with others and it'll be slow to start but within ** months of your first "I Agree" click we will have your file and be able to track all you've ever done in ways that publicly they're not gone into because we sell this information to better your life for you so we"'ll be taking your variety to minimal and tell you what you want nee
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~WTFsHappening : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WTFsHappening : I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~WTFsHappening : For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~WTFsHappening : Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WTFsHappening taken from his Google customer service problem that occurred on November 25th, 2017.

Google

1.56 of 5 stars | 732 reviews

~WTFsHappening 's Google Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

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