Google: SCAM! THere are numerous sites out there that s...

A Google customer review by GetHuman user ~reeve1 from November 24th, 2017

Background on ~reeve1's case

GetHuman: ~reeve1 - can you tell our other Google customers when your case took place?
~reeve1: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Google, and if so, how?
~reeve1: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~reeve1 a list of common Google problems)
~reeve1: "Refund or Suspicious Charges" was why I was trying to call.

~reeve1's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~reeve1: SCAM! THere are numerous sites out there that say they provide tech support for Google and numerous others. This is not true and likely is a scam. DO NOT let ANYONE have access to your computer or give them your password. EVER! They get into your computer, steals your password files and other information and sell it or use it themselves to steal information, money, your identity. Be smart, if you don't know them, don't let them in. Call a friend or a go to a local store, someone you know. Once instance of losing your identity can ruin a decade of your life trying to clean it up!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~reeve1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~reeve1: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~reeve1: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~reeve1: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~reeve1 taken from his Google customer service problem that occurred on November 20th, 2017.


1.56 of 5 stars | 732 reviews

~reeve1's Google Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

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