Google: I need to talk to a person, have a computer tel...
A Google customer review by GetHuman user ~labarrejr from November 27th, 2017
Background on ~labarrejr's case
GetHuman: ~labarrejr - can you tell our other Google customers when your case took place?
~labarrejr: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~labarrejr a list of common Google problems)
~labarrejr: "Complaint" was why I was trying to contact.
~labarrejr's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~labarrejr: I need to talk to a person, have a computer tell me to go to google accounts help which is no help. I am locked out of my account and cannot get back in. The online account help is not helping me! *****@***.com, I have reset my password six time or more and still cannot log in. I get an invalid action notice!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~labarrejr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~labarrejr: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~labarrejr: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
~labarrejr: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~labarrejr taken from his Google customer service problem that occurred on November 24th, 2017.