Google: Trying to get help to get to my account. every...

A Google customer review by GetHuman user ~Dragonfly II from November 25th, 2017

Background on ~Dragonfly II's case

GetHuman: ~Dragonfly II - can you tell our other Google customers when your case took place?
~Dragonfly II: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Google, and if so, how?
~Dragonfly II: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Dragonfly II a list of common Google problems)
~Dragonfly II: "Delete Account" was why I was trying to call.

~Dragonfly II's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dragonfly II: Trying to get help to get to my account. every time I try to putin my username you tell me someone else is using it.IT IS ME !!!! I HAVE TRIED TO CONTACT A REAL PERSON TO STRAIGHTEN THIS BUT TO NO AVAIL. I HAVE AN ACCOUNT. User name *****@***.com and need to reset my password as I do not remember it. Every time I try you tell me my username is already being used. IT IS ME,IT IS ME. YOUR HELP IS NO HELP. I'll just give up again and never use Google again. I have tried off and on for * years to get help and everything I try just brings me back to "*" over and over. Thanks for no help at all.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Dragonfly II: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dragonfly II: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Dragonfly II: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
~Dragonfly II: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dragonfly II taken from his Google customer service problem that occurred on November 16th, 2017.

Google

1.56 of 5 stars | 732 reviews

~Dragonfly II's Google Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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