Google: Could not speak with a human. Choices given did...

A Google customer review by GetHuman user ~James Alan Love from November 24th, 2017

Background on ~James Alan Love's case

GetHuman: ~James Alan Love - can you tell our other Google customers when your case took place?
~James Alan Love: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Google, and if so, how?
~James Alan Love: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~James Alan Love a list of common Google problems)
~James Alan Love: "Lost phone" was why I was trying to contact.

~James Alan Love's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James Alan Love: Could not speak with a human. Choices given did not have anything to 'Customer Service' or to my problem YOU caused by UPDATING my computer WITHOUT my consent!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~James Alan Love: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James Alan Love: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~James Alan Love: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
~James Alan Love: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James Alan Love taken from his Google customer service problem that occurred on November 17th, 2017.

Google

1.56 of 5 stars | 732 reviews

~James Alan Love's Google Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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