Google: they were curtious. had to call * times in one...

A Google customer review by GetHuman user ~noreen landowski from November 24th, 2017

Background on ~noreen landowski's case

GetHuman: ~noreen landowski - can you tell our other Google customers when your case took place?
~noreen landowski: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Google, and if so, how?
~noreen landowski: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~noreen landowski a list of common Google problems)
~noreen landowski: "Update account information" was why I was trying to contact.

~noreen landowski's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noreen landowski: they were curtious. had to call * times in one night. they had me try several steps while on the phone. but i still have the same problem.cant watch the movies i paid for. not happy about that.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~noreen landowski: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noreen landowski: I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~noreen landowski: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~noreen landowski: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noreen landowski taken from his Google customer service problem that occurred on November 16th, 2017.

Google

1.56 of 5 stars | 732 reviews

~noreen landowski's Google Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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