Google: This is pure ridiculous trying to call your org...

A Google customer review by GetHuman user ~phone hungry from November 24th, 2017

Background on ~phone hungry's case

GetHuman: ~phone hungry - can you tell our other Google customers when your case took place?
~phone hungry: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Google, and if so, how?
~phone hungry: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~phone hungry a list of common Google problems)
~phone hungry: "Complaint" was why I was trying to contact.

~phone hungry's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phone hungry: This is pure ridiculous trying to call your org. Is there not a short answer help? We are calling long distance just for you @ ** cents per minute, this gets to be very expensive. WHY WHY ??????
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~phone hungry: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phone hungry: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~phone hungry: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~phone hungry: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phone hungry taken from his Google customer service problem that occurred on November 20th, 2017.

Google

1.56 of 5 stars | 732 reviews

~phone hungry's Google Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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