Google: Locked out of my account can't get back in ther...

A Google customer review by GetHuman user ~aggrieved 1989 from November 27th, 2017

Background on ~aggrieved 1989's case

GetHuman: ~aggrieved 1989 - can you tell our other Google customers when your case took place?
~aggrieved 1989: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Google, and if so, how?
~aggrieved 1989: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~aggrieved 1989 a list of common Google problems)
~aggrieved 1989: "Billing" was why I was trying to call.

~aggrieved 1989's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aggrieved 1989: Locked out of my account can't get back in there online service is getting me nowhere. Thanks for nothing
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~aggrieved 1989: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aggrieved 1989: I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~aggrieved 1989: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~aggrieved 1989: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aggrieved 1989 taken from his Google customer service problem that occurred on November 22nd, 2017.


1.56 of 5 stars | 732 reviews

~aggrieved 1989's Google Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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