Google: I HAVE BEEN ON HOLD FOR * HOURS!!!! STILL NO RE...
A Google customer review by GetHuman user ~morgan from November 25th, 2017
Background on ~morgan's case
GetHuman: ~morgan - can you tell our other Google customers when your case took place?
~morgan: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~morgan a list of common Google problems)
~morgan: "Overcharge/Strange charge" was why I was trying to call.
~morgan's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~morgan: I HAVE BEEN ON HOLD FOR * HOURS!!!! STILL NO RESPONSE! They should definitely change their wait music and automated response. It's obnoxious but it isn't going to make me hang up!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~morgan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~morgan: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~morgan: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~morgan: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~morgan taken from his Google customer service problem that occurred on November 23rd, 2017.