Google: The number does not go over *** minutes. I am...

A Google customer review by GetHuman user ~Fuckyou Google from November 24th, 2017

Background on ~Fuckyou Google's case

GetHuman: ~Fuckyou Google - can you tell our other Google customers when your case took place?
~Fuckyou Google: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Google, and if so, how?
~Fuckyou Google: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Fuckyou Google a list of common Google problems)
~Fuckyou Google: "Refund or Suspicious Charges" was why I was trying to call.

~Fuckyou Google's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fuckyou Google: The number does not go over *** minutes. I am at *** minutes and counting. Without a doubt the worst service I have ever experienced in my life.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Fuckyou Google: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fuckyou Google: I'd give them a five out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Fuckyou Google: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~Fuckyou Google: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fuckyou Google taken from his Google customer service problem that occurred on November 21st, 2017.

Google

1.56 of 5 stars | 732 reviews

~Fuckyou Google's Google Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!