Green Dot: I bought a reload card,(I have the gold premium...
A Green Dot customer review by GetHuman user ~No happy camper from November 15th, 2017
Background on ~No happy camper's case
GetHuman: ~No happy camper - can you tell our other Green Dot customers when your case took place?
~No happy camper: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~No happy camper a list of common Green Dot problems)
~No happy camper: "Card Activation" was why I was trying to call.
~No happy camper's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No happy camper: I bought a reload card,(I have the gold premium card) and made a account and everything, I used the money which wasn't a problem, but when I bout a reload card, it told me my card is invalid for reloads....******** when I bought the gold card it says in bold letters, CAN RELOAD with a gold card purchase, and when it doubt , they basically refunded my whole amount but kept the *.** fee to themselves,so I get my $*** back but not my activation fee...which is stupid! No one please get greenfly, I'd rather have another company card then this company's, they are a scam
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~No happy camper: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No happy camper: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~No happy camper: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~No happy camper: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No happy camper taken from his Green Dot customer service problem that occurred on November 14th, 2017.