Green Dot: I had to call * different numbers: This one got...
A Green Dot customer review by GetHuman user ~Never Again 10 from November 17th, 2017
Background on ~Never Again 10's case
GetHuman: ~Never Again 10 - can you tell our other Green Dot customers when your case took place?
~Never Again 10: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Never Again 10 a list of common Green Dot problems)
~Never Again 10: "Setup an account" was why I was trying to call.
~Never Again 10's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never Again 10: I had to call * different numbers: This one got me to a real person after the initial number rejected my bdate. *-***-***-****. I was able to finally get through, cancel my account, get my refund for the card, and get my money back. Nightmare!!
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Never Again 10: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never Again 10: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Never Again 10: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Never Again 10: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never Again 10 taken from his Green Dot customer service problem that occurred on November 13th, 2017.