Green Dot: My card was canceled, My mom cant send me money...
A Green Dot customer review by GetHuman user ~Wolf Man from November 20th, 2017
Background on ~Wolf Man's case
GetHuman: ~Wolf Man - can you tell our other Green Dot customers when your case took place?
~Wolf Man: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Wolf Man a list of common Green Dot problems)
~Wolf Man: "Overcharge/Strange charge" was why I was trying to call.
~Wolf Man's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wolf Man: My card was canceled, My mom cant send me money anymore..??? Because of unusual money transfers? Are you serious?
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Wolf Man: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wolf Man: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Wolf Man: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Wolf Man: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wolf Man taken from his Green Dot customer service problem that occurred on November 15th, 2017.