Green Dot: Recorded message informing me my refund was req...
A Green Dot customer review by GetHuman user ~anonymous mom from November 25th, 2017
Background on ~anonymous mom's case
GetHuman: ~anonymous mom - can you tell our other Green Dot customers when your case took place?
~anonymous mom: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous mom a list of common Green Dot problems)
~anonymous mom: "Card Recharge" was why I was trying to call.
~anonymous mom's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous mom: Recorded message informing me my refund was requested, no ability for me to talk to a human to tell them what my issue is.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~anonymous mom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous mom: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~anonymous mom: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~anonymous mom: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous mom taken from his Green Dot customer service problem that occurred on November 18th, 2017.