So I got a green dot card with money on it as a...
A Green Dot customer review by GetHuman user ~JamKea3 from November 15th, 2017
Background on ~JamKea3's case
GetHuman: ~JamKea3 - can you tell our other Green Dot customers when your case took place?
~JamKea3: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~JamKea3 a list of common Green Dot problems)
~JamKea3: "Recover Account" was why I was trying to call.
~JamKea3's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JamKea3: So I got a green dot card with money on it as a gift in Feb. I activated it online but was unable to use it. For two months I called and callef to find out the problem and I got and different responses. I was told that it would be working the next day, I was told that I had to reactivate my card and then I was told I would have to get a new card. Finally today after two months I opt for a refund check which will take *-** business days to get. I would not recommend anyone deal with them. Don't waste your time like I did.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~JamKea3: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JamKea3: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~JamKea3: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~JamKea3: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JamKea3 taken from his Green Dot customer service problem that occurred on November 14th, 2017.