Groupon: I asked questions about where the deal was beca...
A Groupon customer review by GetHuman user ~Confused consumer from November 15th, 2017
Background on ~Confused consumer's case
GetHuman: ~Confused consumer - can you tell our other Groupon customers when your case took place?
~Confused consumer: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Confused consumer a list of common Groupon problems)
~Confused consumer: "Track an order" was why I was trying to contact.
~Confused consumer's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Confused consumer: I asked questions about where the deal was because it states you have to purchase that particular location he says"what does it say" i say alpine online and corona on the mobile online... Then he says oh ... Read the fine print. Then i ask if the paintball deal comes with a gun and he seemed clueless i didnt get a yes or no.. He says well usually u jave to bring your own gun which does tell me yes or no. I left with no answrs
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Confused consumer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Confused consumer: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Confused consumer: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Confused consumer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Confused consumer taken from his Groupon customer service problem that occurred on November 12th, 2017.