I bought a Groupon gift card for $***.** at Gia...
A Groupon customer review by GetHuman user ~Terry from November 28th, 2017
Background on ~Terry's case
GetHuman: ~Terry - can you tell our other Groupon customers when your case took place?
~Terry: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Terry a list of common Groupon problems)
~Terry: "Overcharge/Strange charge" was why I was trying to contact.
~Terry's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terry: I bought a Groupon gift card for $***.** at Giant Eagle,in which the pin number was missing several numbers. I have been dealing with this problem for a week now, and is taking far too much of my time. I am on hold, transferred to different departments, and every dept says they cannot help me b*c it is not there dept. VERY frustrating. Stopping my Groupon acct I have had since the conception of Groupon!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Terry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terry: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Terry: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Terry: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terry taken from his Groupon customer service problem that occurred on November 22nd, 2017.