Groupon gets a * star rating from me ** Talked...

A Groupon customer review by GetHuman user ~happy Groupon customer from November 27th, 2017

Background on ~happy Groupon customer's case

GetHuman: ~happy Groupon customer - can you tell our other Groupon customers when your case took place?
~happy Groupon customer: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
~happy Groupon customer: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
Shows ~happy Groupon customer a list of common Groupon problems
~happy Groupon customer: "Account access" was why I was trying to call.

~happy Groupon customer's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy Groupon customer: Groupon gets a * star rating from me ** Talked to Ariel - she was GREAT! resolved my problem to my satisfaction ** Ariel's supervisor, please note - Ariel is a keeper employee !!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~happy Groupon customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy Groupon customer: I'd give them a one out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~happy Groupon customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~happy Groupon customer: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy Groupon customer taken from his Groupon customer service problem that occurred on November 20th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews
Groupon ReviewsGroupon's Phone NumberAll Groupon contact infoGeneral Groupon customer service info
~happy Groupon customer's Groupon Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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