I bought a voucher for **.** with Groupon for a...
A Groupon customer review by GetHuman user ~eloisadt from November 23rd, 2017
Background on ~eloisadt's case
GetHuman: ~eloisadt - can you tell our other Groupon customers when your case took place?
~eloisadt: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~eloisadt a list of common Groupon problems)
~eloisadt: "Setup service" was why I was trying to contact.
~eloisadt's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eloisadt: I bought a voucher for **.** with Groupon for a Cut, head massage and conditioner with Touch Hair Salon in Cardiff Bay, Wales. I booked an appointment, they asked me for all the details over the phone. I paid the carpark (* pounds). I got there ** min before the appointment. They told me the voucher was wrong, the said: "contact Groupon, we can't do anything, we continuous with the list. If you want the service it would be other day"*Very bad service, I called customer support and at the end when we checked the number I had it matched with Groupon details, but I preferred to cancelled the voucher. I made time to go there, paid * pounds for parking and NO SERVICE!*VEry disappointing with this, not sure if I will try again with Groupon. Obviously not with the Salon, awful service.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~eloisadt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eloisadt: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~eloisadt: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~eloisadt: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eloisadt taken from his Groupon customer service problem that occurred on November 14th, 2017.