Groupon: I had an unusual request to receive a W-* from...
A Groupon customer review by GetHuman user ~olympic from November 25th, 2017
Background on ~olympic's case
GetHuman: ~olympic - can you tell our other Groupon customers when your case took place?
~olympic: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~olympic a list of common Groupon problems)
~olympic: "Update Account Info" was why I was trying to contact.
~olympic's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~olympic: I had an unusual request to receive a W-* from Groupon for our business purchase. This is not normally handled by staff at this number. The representative was polite, put my on hold on a couple of minutes, located correct department and transferred me. I had tried emailing prior and received first a stock reply that had nothing to do with my request. I replied to that email and never heard back. So calling was the way to go for me.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~olympic: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~olympic: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~olympic: For that I would say three out of five.
GetHuman: And finally- any advice for other Groupon customers?
~olympic: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~olympic taken from his Groupon customer service problem that occurred on November 18th, 2017.