Groupon: It was quick fast and painless...just ignore th...
A Groupon customer review by GetHuman user ~Groupon Fan from November 24th, 2017
Background on ~Groupon Fan's case
GetHuman: ~Groupon Fan - can you tell our other Groupon customers when your case took place?
~Groupon Fan: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Groupon Fan a list of common Groupon problems)
~Groupon Fan: "Billing" was why I was trying to contact.
~Groupon Fan's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Groupon Fan: It was quick fast and painless...just ignore the prompts and hit ZERO...you actually want to speak to dude's uncle...
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Groupon Fan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Groupon Fan: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Groupon Fan: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Groupon Fan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Groupon Fan taken from his Groupon customer service problem that occurred on November 20th, 2017.