Guardian Dental Insurance: I have been paying for insurance coverage for a...
A Guardian Dental Insurance customer review by GetHuman user ~kylilbits from November 20th, 2017
Background on ~kylilbits's case
GetHuman: ~kylilbits - can you tell our other Guardian Dental Insurance customers when your case took place?
~kylilbits: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Guardian Dental Insurance, and if so, how?
GetHuman: And which of these common Guardian Dental Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~kylilbits a list of common Guardian Dental Insurance problems)
~kylilbits: "Overcharge/Strange charge" was why I was trying to call.
~kylilbits's review of Guardian Dental Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Guardian Dental Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kylilbits: I have been paying for insurance coverage for almost * years and no coverage for my dependents. I am repeatedly instructed to log in to Guardian anytime, yet Guardian did not see the necessity to inform me that my dependents were not eligible for coverage, yet they still billed my employer's insurance as such.... From February of **** until I called and was persistent to speak with someone who truly cared, January **, ****. So almost two years.. Sure hope that was not a contribution to NOobama care!!!! Rethinking even having coverage through this so called company.. Very unhappy!!!
GetHuman: Let's quantify your experience contacting Guardian Dental Insurance. On a scale of 1 to 5, how easy is it go get help on a Guardian Dental Insurance problem?
~kylilbits: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kylilbits: I'd give them a four out of five on communication.
GetHuman: And what about Guardian Dental Insurance's ability to quickly and effectively address your problem?
~kylilbits: For that I would say three out of five.
GetHuman: And finally- any advice for other Guardian Dental Insurance customers?
~kylilbits: Call them early in the day or late. Don't forget any personal or account information you might need for Guardian Dental Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kylilbits taken from his Guardian Dental Insurance customer service problem that occurred on November 13th, 2017.