H&R Block charged my credit card twice for one...
A H&R Block customer review by GetHuman user ~Paul from November 27th, 2017
Background on ~Paul's case
GetHuman: ~Paul - can you tell our other H&R Block customers when your case took place?
~Paul: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common H&R Block problems)
~Paul: "Ask For Tax Help" was why I was trying to call.
~Paul's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul: H&R Block charged my credit card twice for one purchase of their tax software. Called the *** * and the helpdesk lady basically gave me the middle finger instead of doing the right thing and refunding me * charge. DO NOT USE H&R Block!!! USE A COMPETETOR SOFTWARE LIKE TURBO TAX!!!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Paul: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul: I'd give them a four out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Paul: For that I would say five out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Paul: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his H&R Block customer service problem that occurred on November 21st, 2017.